Jason R. Totten
Twelve years of experience in software development and support including design, implementation, support and maintenance working for global software companies. The last two years have been spent with Wolters Kluwer Medi-Span, a national leader in drug content and clinical decision support contributing to customer implementations and internal software projects. I am looking to work for a growing company with a central focus on programming and software development where I can continue to grow and develop. I have a good ability to understand complex systems and to analyze problems in a search for the best solution.
Programming & Scripting Java, C#, Perl, PHP, HTML, JavaScript (including AJAX), CSS, XML/XSLT, SQL, shell scripting
Operating Systems MS Windows (9x,NT, 2000, XP, 2003, Vista, 7), Apple OS through OS X, UNIX and Linux based systems including Maemo.
Programs Microsoft Visual Studio 7 - 2008, SharpDevelop, vi(m), various graphics and layout applications, standard unix/linux tools, VMWare Fusion, CVS, Perforce, SVN, Coda, Microsoft Virtual Server, OpenOffice Suite, and Microsoft Office Suite. Not an exhaustive list, more details available upon request.
Hardware Troubleshooting and analysis of everything from desktop machines and laptops to large rack mounted servers (Backplane power, processor/memory change, replacing daughter boards, mother boards, etc.)
Server Level Software MS Exchange, MSSQL Server through 2008, MySQL, Active Directory, IIS, Apache, various UNIX/Linux services and administrative details, experience with MS CRM (MS Dynamics CRM) 1.2 through 4.0. High level of knowledge regarding the Interactive Intelligence/ Vonexus Interaction Center platform and related products as well as telephony, IP telephony, and VOIP systems.
Wolters Kluwer Medi-SpanIndianapolis, IN
Software Engineer IIMarch 2008 - present
Worked with customers, partners, and internal development team to assist in API and flat file implementations. Wrote functional requirements for internal deployment of our latest API. Wrote all sample code for latest API documentation. Initiated several internal projects including: ftp site login and zip checking application; merged data from two disparate sources into dotProject project management software; identified and corrected a PCL bug in Ghostscript and submitted the changes on
bug 690182.
Interactive Intelligence, Inc.Indianapolis, IN
Software Engineer (Vonexus/Integrations)June 2004 - March 2008
Worked on a variety projects using C#. Focus for remainder was on a large scale C# application to assist in the configuration and rapid deployment of SIP phones as well as a stand-alone wizard style application to assist technical partners in configuring AudioCodes Gateways to work with Interaction Center. Designed graphical user interfaces (GUI) and refactored code into effective class structures.
Team Lead - Dialer Support/Support Level 2August 2002 - June 2004
Managed Level 2 support team of 13 agents and acted as the lead for computer telephony predictive dialer support. Provided new agent training and re-built the team from 6 to 13 agents, initiated a continuous education program for the team and directly supported off-site customer issues across the US and Canada, as well as China.
Software Engineer - Strike ForceJune 2001 - July 2002
Joined the team of three to help troubleshoot and find root cause on customer issues that required more than the normal level of support. Traveled on short notice all over the United States and Canada to assist in taking care of emergency level technical customer issues. Focused on educating the support team and assisting on existing cases in a proactive attempt to eliminate the need for site visits where possible.
Software EngineerDecember 2000 - June 2001
Developed new functionality and worked on product fixes and enhancement requests. Projects included work for the SIP Interaction Center platform and the Cisco TAPI IC platform.
Support Engineer IIIJuly 2000 - December 2000
Acted as advanced technical lead for the computer telephony predictive dialer and web interaction areas of the product. Increased the operations knowledge level of team members and made technical on-site visits to key customers in the continental US and Canada.
Support Engineer IIAugust 1999 - July 2000
Supported the Interaction Center computer telephony platform in all facets, with a specialization in the predictive dialer and web interaction areas of the product. Made several visits of a technical nature to key customer sites in order to help them achieve stability and overcome any problems they were experiencing.
Tivoli Systems, Inc.Indianapolis, IN
Support EngineerJune 1998 - August 1999
Provided customers with assistance ranging from product installation to customization of base code. Special projects included redesign, and maintenance of the support website with weekly updates, addressing many user access concerns.
Cummins Engine Company, Inc.May 1997 - December 1997
Web Development / Lotus Notes DevelopmentColumbus, IN
Indiana State University ACNSAugust 1996 - May 1997
Training & DocumentationTerre Haute, IN
Cummins Engine Company, Inc.June 1996 - August 1996
Web Development InternColumbus, IN
Indiana State University ACNSAugust 1995 - May 1996
Help Desk Support StaffTerre Haute, IN
Columbus CPBX Internet ProviderFebruary 1995 - August 1995
Support and Web DevelopmentColumbus, IN
BS Computer Science Minor in Chemistry Indiana State University Terre Haute, IN
GPA CS : 3.425/4.0 Cumulative: 3.344/4.0
Soccer, bicycling, running, music, theater, art, photography, and community service.
Five "Star" monthly awards, and three quarterly awards for efforts at Medi-Span
2008 - 2009
Outstanding Effort Award, Interactive Intelligence
June 2003
President ISU Association of Computational Machinery - Student Affiliates
1997 - 98
Eagle Scout, Boy Scouts of America, completed
May 1992
Available upon request.